Refund Policy
Refund and Exchange Policy
We are committed to providing our customers with high-quality products and impeccable service. However, in the event you wish to make a return or exchange, please note the following conditions:
1. Conditions of Reimbursement
- Refund Time : Any refund request must be made within 10 business days of the customer receiving the generator.
- Generator Condition : The generator must be returned with the same number of hours on the odometer as when originally delivered and must not have been used .
- Accessories : All accessories supplied with the generator must be included in their original packaging .
- Shipping costs : Shipping costs for returning the generator are entirely the responsibility of the customer . If these conditions are not met, we will not be able to issue any refund.
2. Conditions of Exchange
- Exchange period : Exchanges are possible within 30 days of receipt of the generator.
- Generator Condition : The generator must be unused, and all accessories must be in their original box .
- Shipping costs : Return and reshipping costs are also the responsibility of the customer .
3. Return or Exchange Procedure
- Contact our customer service : Please inform us of your intention to return or exchange the generator by contacting us by phone or email.
- Obtain a return authorization : A return authorization number will be provided to you.
- Prepare for shipment : Pack the generator and all accessories carefully in their original packaging.
- Ship the product : Return the generator to the address provided at your expense. We strongly recommend using a tracking service to ensure receipt of your return.
4. Exclusions
- No request for refund or exchange will be accepted if:
- The generator has been used or modified in any way.
- Accessories are missing or not in their original packaging.
- The generator was returned without respecting the deadlines or procedures mentioned.
5. Reimbursement Deadlines
Once the generator is received and inspected to confirm it meets our terms, the refund will be processed within 10 business days .