Delivery Policy
Shipping Policy
We pride ourselves on offering a reliable and professional shipping service to ensure the timely delivery of your generator. Here are the details of our shipping policy:
1. Free Shipping
- Delivery is free for all orders within a 350 km radius of Mirabel.
2. Delivery Times
Delivery times vary depending on the distance between our center and your address:
- Less than 50 km : Delivery made within 7 working days .
- From 50 km to 150 km : Delivery within 7 to 14 days.
- From 150 km to 350 km : Delivery within 14 to 30 days.
3. Delivery Service
- Deliveries are made directly to your home by our Géner-Expert transport service, specialized in the handling and transport of generators.
- We will contact you by phone to schedule the exact date and time of delivery, according to your availability.
4. Change of Delivery Address
- If you would like your generator delivered to a different address than the one specified when ordering, please contact us as soon as possible to arrange this change.
- Any changes must be confirmed before the order is shipped.
5. Questions or Follow-up
For any questions regarding your delivery or to obtain an update on the status of your order, our customer service is available to assist you.
We make every effort to ensure a smooth and satisfactory shipping experience for our customers. Thank you for trusting us with your generator needs.