1. What is an open box generator?
An open box generator is a model whose original packaging has been opened, usually for inspection or display. These products are checked to ensure they are functional and in perfect condition before being offered for sale.

2. Are open box generators reliable?
Yes, all our open box generators are thoroughly inspected and tested to ensure reliability and performance. You get the same quality as a new product.

3. Do open box generators have a warranty?
Yes, our open box generators come with a warranty. Warranty length and terms may vary by model, but are generally similar to those for new models. Check the product specifications or contact our customer service for more details.

4. What is the price difference between an open box generator and a new one?
Open box generators are offered at discounted prices compared to new models. Savings may vary depending on the model and condition, offering an excellent opportunity to get a quality product at a lower cost.

5. Can I return an open box generator if it doesn't suit me?
Yes, we offer a return policy for open box generators, subject to certain conditions. Be sure to check the details of our return policy before making your purchase.

6. How do I know if a specific model is available open box?
You can view our inventory online or contact us directly to check the availability of open box models.

7. Are accessories and manuals included with open box generators?
Yes, all our open box generators include original accessories and owner's manual unless otherwise stated.

8. Where can I buy an open box Westinghouse generator?
You can purchase our open box generators online through our website or at one of our authorized retail locations.

9. Are open box models suitable for long-term use?
Absolutely. These generators are inspected to ensure they meet the same durability and performance standards as new models.

10. Can I get technical advice on choosing an open box generator?
Yes, our team of experts is available to answer your questions and help you choose the model that best meets your needs. Feel free to contact us by phone or email.

If you have any further questions, our customer service team is available to assist you!

What happens if my generator breaks?

If your generator breaks, it's covered by our 3-year warranty. Here are the steps we take to ensure your peace of mind:

• We come and collect your generator directly from your home;
• A replacement generator is loaned to you free of charge for the duration of the repair;
• The loaned model will be equal to or superior to the one you purchased;
• Once your generator has been repaired or replaced by the manufacturer, we will deliver it to your home free of charge.

This unique service guarantees you continuity of use and a hassle-free experience, even in the event of unforeseen circumstances.

Answer: YES! Simply call us and make an appointment for pickup at 514-880-4363

Answer: Yes! Our Westinghouse products are guaranteed for 3 years by the manufacturer.

Answer: Yes! We deliver directly to your home within a 350km radius of our location in Mirabel at 14565 rue Joseph marc Vermette, J7Y1X2

Does my generator arrive ready to use?

Yes. We test all generators in our showroom before delivering them to our customers. During this process, we:

• Let's check the oil level;
• Let's perform a boot test;
• We add a minimum amount of fuel after the order is placed;
• Let's test accessories, such as the remote start controller, and pair it for immediate use.

This rigorous process ensures your generator is in perfect working order and ready to use in the event of a power outage or whenever you need it. This gives you peace of mind, even in emergency situations.